Our Replacement Prescription Guarantee

If, within 7 days of the spectacles being delivered to the address on your order, you wish to change your lenses because you made a mistake in your order, or the optometrist issued a non-tolerance change, we would be pleased to do so free of charge provided:

Þ You have notified us by text/email within the 7 days that you wish to change the prescription.

Þ You have been given a returns number, which should be included with the return.

Þ We receive the spectacles in a clean and undamaged condition within 7 days of your notice of your wish to change the lenses.

Þ The spectacles should be returned by the Post Office Special Delivery service.

Þ The return should be returned in its original packaging, with full postage paid.

Þ We will replace the lenses to the original type (e.g. single vision, bifocal, photochromic) free of charge.

Þ You are not obliged to give a reason for the return, but it would help us in quality control to give regard to your dissatisfaction, and endeavour to improve our service.

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